Monash IVF: Craft CMS Website Support & Continuous Improvement
Bringing stability, performance and reliable ongoing support to an established Craft CMS platform
Monash IVF partnered with Infomax Digital to take over the ongoing development and support of its existing Craft CMS website and online portals.
The organisation needed an experienced technical partner who could stabilise the existing platform, resolve outstanding issues and provide a more responsive and dependable approach to ongoing website development.
Since taking over the platform, Infomax has worked closely with the Monash IVF team to improve website reliability and performance, resolve complex technical issues and establish a smoother process for ongoing development and continuous improvement.
The Challenge
Before engaging Infomax, Monash IVF had been experiencing ongoing challenges with the management and development of its website.
Changes to the website could sometimes result in new errors or unexpected issues elsewhere in the platform. Even relatively small development tasks could involve lengthy processes and delays, which also meant that resolving issues could take longer than expected.
There were also several outstanding issues affecting Monash IVF's online portals that had remained unresolved.
For a large organisation relying on its digital platforms to support patients and internal teams, Monash IVF needed greater stability and a development partner that could respond efficiently while understanding the impact that changes could have across the wider platform.
Our Approach
The first priority was to understand the existing Craft CMS environment rather than unnecessarily rebuilding or replacing what was already there.
Taking over an established website from another development team requires careful consideration. We familiarised ourselves with the existing architecture, codebase, integrations and deployment processes before progressively addressing the most important technical and performance issues.
Our approach focused on:
This allowed the relationship to evolve from an initial website takeover into an ongoing technical partnership focused on reliability and continuous improvement.
The Outcome
Following the transition and ongoing development work, Monash IVF now has a more reliable and better-performing website supported by a team with extensive Craft CMS experience.
Issues that had previously remained unresolved were successfully investigated and addressed, including problems affecting the organisation's online portals.
Just as importantly, the ongoing development process has become more predictable. Tasks can be properly assessed, implemented and tested with consideration for the wider platform, helping reduce the risk of one change creating problems elsewhere.
Clear communication around scope, requirements and costs has also enabled Monash IVF to make better use of its ongoing development budget and achieve more each month.
An Ongoing Partnership
Our work with Monash IVF extends beyond fixing individual website issues.
Infomax continues to provide ongoing Craft CMS development, technical support, troubleshooting and continuous improvement as the organisation's digital requirements evolve.
The partnership demonstrates an important part of our approach: taking the time to understand an existing platform, solving the underlying technical challenges and becoming a dependable extension of the client's digital team.
Client Testimonial
"We moved to Infomax after working with another agency that had built our website, but unfortunately it just wasn't performing as it should. Infomax was a breath of fresh air. There was no fluff or unnecessary complexity. They got straight into the work, understood what needed to be done and delivered everything to a very high level of detail. There were a few initial bumps while transitioning away from our previous agency, but once everything was settled, the difference was clear. Our website is now reliable, fast-loading and performing well. The team also managed to resolve several issues with our online portals that our previous agency had been unable to fix. Infomax are also very clear and transparent when it comes to costs, budgets and requirements. They've been working with us for a little over a year now, and we're very happy with the level of support they've provided. Their experience with Craft CMS, combined with their affordability, has made a big difference to how much we're able to get done each month. If you're looking for a reliable agency to manage and support a Craft CMS website, I wouldn't hesitate to recommend Infomax. Thanks to the whole team!"
Need Support for an Existing Craft CMS Website?
Whether you're experiencing performance issues, struggling with an existing development partner, or simply need an experienced team to take responsibility for an established Craft CMS platform, Infomax can help.
We provide ongoing Craft CMS development, support and continuous improvement with a focus on reliability, transparency and practical outcomes.
Talk to our Craft CMS team